Review Psychology & Timing

Welcome to Module 4 — where we channel our inner psychologist and dive into the emotional jungle that is online reviews.

Because let’s face it: people don’t leave reviews in a vacuum. There’s always a feeling behind it. Maybe they’re thrilled, maybe they’re annoyed, maybe they’re writing their feedback in ALL CAPS at 2 a.m. after a mildly disappointing delivery. And guess what? That emotion is everything.

This module is all about understanding why people write reviews, how they expect you to respond, and when your timing can make or break their trust in the brand.

We’ll talk about what customers love, what drives them crazy, and how to tailor your replies so they don’t feel like they’re getting an automated message from a toaster. We’ll also show you exactly when to ask for reviews — because trust us, asking too early or too late is like proposing on the second date... or at the wrong wedding.

You’ll learn to match emotional tone, reply with authenticity, and time your messages for maximum impact.

By the end of this module, you won’t just be replying — you’ll be connecting. You’ll know how to make every reply feel human, timely, and trust-building. So get ready to sharpen your emotional radar — because the better you understand people, the better you can serve them.

Let’s get started — your inner empathy expert is about to be unleashed.

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