Customer Experience Mastery


Mastery - Lesson 1

Mastery - Lesson 1

Mastering Empathy in Customer Support

Mastery - Lesson 2

Mastery - Lesson 2

Ownership and Escalation Handling

Mastery - Lesson 3

Mastery - Lesson 3

Personalization and Message Relevance

Mastery - Lesson 4

Mastery - Lesson 4

Proactive Support and Conflict De-escalation

Mastery - Lesson 5

Mastery - Lesson 5

Accuracy, Detail Orientation & Efficiency

Completion Time

5 hours

Difficulty

Intermediate

Course Objectives

Human-Centered, Emotionally Intelligent Support
Own Every Interaction with Confidence and Clarity
Balance Speed, Personalization, and Accuracy Under Pressure

Your Course Instructor

Freya McKenzie

Freya McKenzie - Senior Trainer
of XplodeMedia.

© Copyright XplodeMedia  All Rights Reserved.