Introduction to Email Templates

Welcome to this training on how to use our email templates effectively. In this session, you’ll learn how to navigate the template system, customize responses for each customer, and ensure you’re using the correct project-specific template. While templates provide structure, every email must be personalized to ensure customers receive clear, accurate, and empathetic answers.

Tips for Success:
✔ Take notes to remember key points.
✔ Write down your questions and ask them in the live training session.
✔ Watch the video again to reinforce your learning and help the material stay in your memory better.

Let’s get started!

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