Module 4 - Lesson 2
Lost- and Return-form


Return & Lost Package Forms

In this training, we’ll walk you through the Return Form and Lost Package Form, which are essential for handling customer claims regarding lost or returned orders. You’ll learn when and how to send these forms, what details to check, and the key rules to follow to ensure smooth processing. Understanding these forms will help you assist customers efficiently while minimizing errors.

Tips for Success:
✔ Take notes to remember key points.
✔ Write down your questions and ask them in the live training session.
✔ Watch the video again to reinforce your learning and help the material stay in your memory better.

Let’s get started!


PERFORM THESE ACTIONS NOW !


1) Re-watch the video again and take notes

2) Download the workbook and answer the questions

3) Email the workbook and mail it to jobs@xplodemedia.nl



Completion Time

40 min

Difficulty

Easy

Course Objectives

Why do we use these forms
How to send lost and return forms
Minimizing errors

Your Course Instructor

Camilla Larsen

Camilla Larsen - Senior Trainer
of XplodeMedia.

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