As a bonus you can watch the re-run of a live training here. Take notes !!

MailServiceDesk - MSD Handling Email

Before you start your shift you need to follow a certain procedure. Discover more in this video.

What are lost- and return-forms and how to use them.

Exploring Shopify

Email templates, or Canned responses are a great help to us. Learn here how to use them effectively.

Accuracy, Detail Orientation & Efficiency

In this video we dive deeper in the functionality of MSD. You will dicover how to work with the software.

Clickup is a very important piece of software that enables us to keep track of many things. Let's dive into ClickUp.

In this module you will discover where to find your workplanning. Now you know when you need to work !

Before you start your shift you need to follow a certain procedure. Discover more in this video.