Module 1 - Lesson 6
Introduction to Mailservicedesk (MSD)
As you may suspect, we are not using Gmail or Hotmail in our company to answer customer inquiries. We are using a professional mail ticketing system, called MailServicedesk. (MSD for short)
In the video below, you will get an introduction to MSD. After the video you will understand the basics of this software and you will be able to work with it.
Once you have finished this lesson, please use the contactform on the right side of this page to request an invitation to our MailServicedesk. HRM will provide you with an invitation, so you can set up your personal account in MSD. (please also keep an eye on your Spam folder)
PERFORM THESE ACTIONS NOW !
1) Watch the video again
2) Request access to MSD on the right side (contactform)
3) Set up your account with MSD
Congratulations !!
You have now finished Module #1 of the XplodeMedia Academy Training.
Once you have received an invitation to MSD (MailServicedesk), you may proceed to Module 2.
Completion Time
60 min
Difficulty
Medium
Course Objectives
Your Course Instructor
Mike de Jong
Mike de Jong - Founding CEO
of XplodeMedia.
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