Metrics That Matter
Welcome to Module 7 — the final chapter of your Trustpilot training journey.

You’ve made it through strategy, psychology, roleplays, and even the occasional all-caps customer meltdown. Now, it’s time to focus on something equally powerful… data. Yes, we said it. Metrics. Numbers. The often-overlooked heroes of review management.

In this module, we’ll show you which metrics actually matter — the ones that help you prove you're doing a great job, identify areas for improvement, and show your boss (and clients) that your work is moving the needle. Think of it as your professional scoreboard — and we’re here to help you keep it glowing green.

You’ll learn how to track key performance indicators like response speed, review updates, red flags, and how many reviews you're actively generating. You'll also get a look at tools like ClickUp and Trustpilot’s Business dashboard — the behind-the-scenes systems that help you manage feedback like a well-oiled machine.

Because let’s face it — replying is one thing, but showing that your replies make an impact? That’s next-level.

By the end of this module, you’ll know how to monitor, report, and optimize review performance like a pro. You’ll be the kind of agent who doesn’t just handle reviews — you manage results.

So take a breath — this is your final stretch. And when you’re done? You won’t just have finished the course — you’ll be fully equipped to turn reviews into reputation, and reputation into revenue.

Let’s finish strong.

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