Introduction to Customer Service

Welcome, everyone! 👋 Today, we’re diving into the essentials of excellent customer service and how it directly impacts both our clients and our own success at XplodeMedia.

Throughout this session, we’ll explore what great customer service looks like, why it matters, and how we can apply the AER framework—Acknowledge, Empathy, and Reassurance—to every customer interaction.

We’ll also discuss real-life examples, engage in role plays, and share insights to help you enhance your skills, create positive customer experiences, and contribute to the growth of our team.

Let’s get started and make this an interactive and valuable session! 🚀

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