Introduction to MSD (MailServiceDesk)

Welcome to this training session on MSD (Mail Service Desk), our email management system for handling customer inquiries efficiently. In this video, we’ll walk you through the essential features of MSD, including how to navigate the inbox, manage unassigned emails, follow workflow protocols, and ensure all customer communications are handled correctly. You’ll learn the importance of prioritizing the oldest emails first, using Shopify and ClickUp for tracking, and following key guidelines to maintain a smooth and professional workflow.

Tips for Success:
✔ Take notes to remember key points.
✔ Write down your questions and ask them in the live training session.
✔ Watch the video again to reinforce your learning and help the material stay in your memory better.

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